Welcome to GLS Parcel Box

By entering the PIN code you received at the time of delivery of the parcel to the Parcel Box by SMS and email. After entering the code, the appropriate box with your parcel will be opened automatically.

Check that you are at the correct GLS Parcel Box, i.e. the one whose address was provided in the package deposit information message. Please also check the shape of the PIN code and try entering it again. If the box still does not open, please contact our Customer Service Department, which is available on weekdays between 8:00 and 17:30 at +420 567 771 111 or info@gls-czech.com. Do not try to open the box by brute force.

If a parcel other than yours was placed in the mailbox that was opened, immediately contact the GLS customer service line at +420 567 771 111 or e-mail: info@gls-czech.com, who will help you solve the problem.

Try entering the PIN code again, if no box opens even then, contact our Technical support for pick-up points on +420 567 771 166 with the package number. We will try to open the box remotely or arrange a courier pick-up and arrange an alternative delivery method.

If you have entered the PIN code you received by SMS and e-mail and the package was not in the mailbox, please contact our customer service department with the package number at +420 567 771 111 or info@gls-czech.com, we will check with the delivering courier whether there was any mistake and arrange another delivery attempt.

Picking up a package delivered by GLS to the AlzaBox network is the same as in the case of delivery to a GLS Parcel Box. By entering the PIN code you received at the moment of delivery of the package to the AlzaBox by SMS and e-mail. After entering the code, the corresponding box with your package will be opened automatically.

When a parcel is delivered COD to a GLS Parcel Box, the amount can be paid in two ways:

• By payment card at the terminal directly at the GLS ParcelBox "Blue line". With the Solar ParcelBox "Green line", COD can only be paid online via GoPay.
• Online before collection using the GoPay payment gateway. The recipient will receive a link to GoPay in an SMS message informing them that the parcel has been deposited in the box.

When a GLS package is delivered to AlzaBox, COD can only be paid online using the GoPay payment gateway. The user will receive a link to the payment gateway in an SMS message informing the user of the delivery of the package to the box.