We offer several options for ordering services, printing labels, API connection or data import.
Client zone
Everything important on one place at your convenience!
Overview for our customers
In client zone, you can handle everything related to shipping packages from your e-shop (ordering delivery, printing labels, downloading invoices or checking credit notes).
Customer solution
Customer solution
We offer several options for ordering services, printing labels, API connection or data import.
Customer solution
Invoicing
With the MyGLS portal, you can manage issued invoices and get an overview of cash on delivery.
Invoicing
With the MyGLS portal, you can manage issued invoices and get an overview of cash on delivery.
Pick-up order
Pick-up order
Ordering a parcel pick-up by courier at the desired address.
Claims
Claims
Possibilities of making a complaint against GLS.
Important documents for download
Official forms and documents are available with a few clicks. Under the link below you will find:
- GTC for companies and consumers
- Packaging Manual
- GLS Parcel Shop Operating Guidelines
- Bank Account Change Form
- Claims handling rules
Useful contacts
- Transport orders, collections, labels, number series, cancellation of collections
- Resolving complaints or compliments
- Information regarding the status of a shipment, change of delivery address, or amount of the delivery charge
- Questions about transport prices
- Change of billing information
- Change of loading address, etc.
- Enquiries regarding marketing cooperation
- Enquiries regarding GLS environmental and social activities
- Dotazy ohledně fakturace
- Dotazy k rozpisům faktur a dobírek
- Převody vybraných dobírkových částek
- Dotazy na pracovní pozice
- Complaints about services
- Enquiries about collections or parcel delivery
- Questions about MyGLS, GLS Online, etc.
- Connecting your own API
- Support for working with programs
- Questions about the operation of GLS Pick-up points
- Support for using the Pick-up point app
Customer service
- Transport orders, collections, labels, number series, cancellation of collections
- Resolving complaints or compliments
- Information regarding the status of a shipment, change of delivery address, or amount of the delivery charge
Sales and marketing
- Questions about transport prices
- Change of billing information
- Change of loading address, etc.
- Enquiries regarding marketing cooperation
- Enquiries regarding GLS environmental and social activities
Finance and HR
- Dotazy ohledně fakturace
- Dotazy k rozpisům faktur a dobírek
- Převody vybraných dobírkových částek
- Dotazy na pracovní pozice
Operations a claims
- Complaints about services
- Enquiries about collections or parcel delivery
IT department
- Questions about MyGLS, GLS Online, etc.
- Connecting your own API
- Support for working with programs
Pick-up points
- Questions about the operation of GLS Pick-up points
- Support for using the Pick-up point app
