All about ShopDeliveryServices
Find out how to send a package to European countries
International returns
Easy solutions across Europe
Safe, no restrictions, no limits!
Open your business to the world with reliable international shipments. Get to where your customers are waiting and grow your business without barriers!
We offer
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Parcel lockers and pickup points
Over 80,000 pickup points and parcel lockers in Europe -
Flexibility and convenience
Pick up your package at a convenient time and place in Poland, Europe and even the USA -
24/7 parcel tracking
We provide peace of mind and control at every stage of your package delivery -
Simple and effective integration
We provide support in the integration process with e-commerce platforms
Pickup points in the pan-European GLS network | |||||
|---|---|---|---|---|---|
| Country | Number of points | Country | Number of points | Country | Number of points |
| Poland | + 13440 | Belgium | + 1340 | Portugal | + 850 |
| Finland | + 4200 | France | + 14700 | Czech Republic | + 4000 |
| Denmark | + 1700 | Germany | + 8380 | Austria | + 1500 |
| Netherlands | + 680 | Spain | + 6100 | Italy | + 8300 |
| Hungary | + 2980 | Slovakia | + 1570 | Slovenia | + 1220 |
| Romania | + 2490 | Bulgaria | + 140 | Greece | + 1000 |
| Croatia | + 920 | ||||
How does ShopDeliveryService work?
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Integration
With our plugins, you can integrate your sales platform with GLS, allowing your customers to receive deliveries in 19 European countries at designated pickup points -
Packaging
Pack your parcels just like domestic shipments. A courier picks them up, or you drop them off at a parcel locker or pickup point. After a specified time, they reach the destination country -
Delivery
GLS delivers the parcel directly to the selected pickup point or parcel locker -
Parcel Pickup
The customer receives an email or SMS when the parcel is ready for pickup. They enter a code or scan a QR code and enjoy their shipment
Practical applications
Cross-Border – Fast Direct Delivery
Seller: An online store selling natural cosmetics.
Situation: A customer from Germany orders a set of cosmetics from Poland and wants a fast and convenient delivery.
Solution: While placing the order, the customer selects delivery to a parcel locker near her residence. The package is delivered within two business days. Upon delivery, she receives an email notification and picks up the parcel the same day.
E-commerce – Convenience for Individual Customers
Seller: An international music store.
Situation: A customer from Italy orders a vinyl record online but is often not home to receive the parcel from the courier.
Solution: During checkout, the customer selects a nearby pickup point that is open until late in the evening. Once the package is delivered to the point, the customer receives an SMS notification with a pickup code and collects the parcel at a convenient time.
Returns made easy, fast, and stress-free – simple solutions across Europe!
International returns are just as easy as sending a parcel. Thanks to our extensive network of parcel lockers and pickup points, returns can be made at a convenient location for customers, no matter the country.
How does it work?
Return with a label included in the parcel
The seller attaches a return label to the parcel during shipment, allowing the customer to easily and quickly return the item without the need to generate a new label.
Seller:
An online children’s clothing store.
Situation:
A customer from Germany orders a set of clothes for their child. One of the items is too small, and the customer wants to return it.
Solution:
Since a return label was included with the parcel, the customer can immediately use it to send the item back. This makes the return process quick and hassle-free.
Return with a label generated through the returns portal
The customer generates a return label through an online portal and receives it via email.
Seller:
A consumer electronics store.
Situation:
A customer from France wants to return headphones that do not meet their expectations.
Solution:
The customer visits the store’s returns portal, generates the return label, and receives it via email. After printing the label, the customer drops off the parcel at the nearest GLS point.
Return with a label generated by the seller
The seller generates a return label upon the customer's request and sends it directly to the recipient.
Seller:
An online home decor store.
Situation:
A customer from Italy wants to return a lamp but doesn't know how to generate a return label. She contacts the store for assistance.
Solution:
The store generates the return label in the ADE system and sends it to the customer via email. This allows the customer to print the label and drop off the parcel at a nearby GLS point.
Return with a label generated by the sender
In this method, the seller attaches a ready-made return label to the package. If the customer decides to return the goods, all he has to do is place the product in its original packaging, stick the label on the package and send it to the shipper of his choice.
Return with a label generated by the returns portal.
In this case, the customer initiates the return process through a dedicated returns portal provided by the vendor or courier company. After logging in and entering the necessary order information, the customer generates a return label, which is then printed and affixed to the package. Alternatively, for label-free returns handling, the customer can write a return code on the package and ship the package without printing a label.
Return with a label generated by the sender.
In this method, after requesting the return of goods, the seller sends the customer a return label electronically, usually by e-mail. The customer can print it out, place it on the package and post the package at the appropriate point. However, if the vendor handles tagless returns, the customer can use the return code and send the package without printing and affixing the label.
FAQ
What types of parcels can I send using the SDSI service?
With SDSI, you can send domestic and international parcels to pickup points and parcel locker in selected EU countries. The service supports both B2C (for individual customers) and B2B (for business partners) shipments.
Can SDSI be integrated with my store system?
Yes, SDSI can be integrated with many popular e-commerce platforms and ERP systems using the GLS API. With the integration, you can automatically generate shipment labels, track shipments and manage deliveries directly from within your system. If you need support with integration, please contact our technical team.: itservice@gls-poland.com or +48 61 628 01 01.
Can I configure different delivery methods depending on the recipient's country?
Yes, SDSI allows you to configure different delivery methods, including delivery to pickup points, parcel locker or directly to the customer's address depending on the availability of these options in your country. This allows you to tailor your services to your recipients' local preferences.
What data is required to correctly send a package using SDSI?
In order to correctly send a package, the following data are required: the recipient's name or company name, the address of the collection point or parcel locker, the phone number and e-mail address of the recipient. These data allow us to effectively notify the customer of the delivery and pick-up of the parcel.
How does the parcel returns process work in SDSI?
SDSI makes it easy to manage returns. The end customer can send a return parcel at any GLS pick-up point or parcel locker in their country. Return information is automatically transmitted to the sender, and the return tracking process works the same way as for shipped packages.