Useful information for shipping

To make your deliveries even more secure GLS transports envelopes, parcels and pallets up to 500 kg with delivery in 24/48 hours throughout Italy, and offers its customers a complete range of solutions for shipments all over the world. Do you want your goods to travel safely and without delay? Consult our advice on packaging, labelling and maximum dimensions before choosing the product that best suits your needs.

Pack in the best way

Pack in the best way

High-quality boxes, internal padding and proper sealing are essential for safe transport. Choose what is appropriate for the type, weight and fragility of the goods.

Find out how to pack
Label shipments independently

How to label shipments

Each parcel must have its own label. Find out how to label it in the most accurate way and GLS IT solutions for creating shipments.

Find out how to label shipments
Do you know the guidelines for transporting lithium batteries? Download the PDF for more details.
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Online Dispute Resolution: for shipping requests made online by and for private individuals

The European Commission has introduced a platform for the out-of-court resolution of disputes arising from online commerce ("ODR platform"). This platform serves as a contact point for the out-of-court resolution of disputes concerning contractual obligations deriving from the sale of goods or services online.
Consumers can access the ODR platform by clicking on the following link: http://ec.europa.eu/consumers/odr . The e-mail address to be indicated for the communication of the complaint is ODR@gls-italy.com . In order to enable management of the position, the shipping number must be inserted in the description of the object subject to the procedure.

Size and weight

GLS processes shipments in warehouses with automated sorting systems. Check the maximum measurements and weights for both national and international shipments.

Size and weight limits

Delivery times

With GLS you can ship all over the world: deliveries to the main markets take 24/48 hours, while to more distant countries they arrive within standard delivery times of 72 to 96 hours.

Destinations and timescales

Rates and quotes

For us, each shipment is different! This is why our rates are also personalised.
Fill in the form or contact the GLS Branch nearest to you without obligation.

Request a quote
 

Customs

A small guide to learn more about customs clearance and related terminology.

Discover more